Thank you for shopping with MJ Glass Loop.
We take pride in the quality of our mirrors and glass products, and we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

1. Returns

Due to the custom nature and fragility of mirrors and glass products, we accept returns only under the following conditions:

• The product arrives damaged or defective
• The wrong item was delivered
• You notify us within 48 hours of receiving your order

To be eligible for a return, the item must be:

• Unused and in its original condition
• In the original packaging
• Accompanied by proof of purchase (invoice or receipt)

2. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7–10 business days
• In the case of partial refunds (e.g., for damaged corners or small chips), the amount will be determined based on the extent of the damage

3. Non-Returnable Items

We do not accept returns or offer refunds for:

• Custom-sized or personalized mirrors
• Items damaged after delivery due to mishandling
• Products returned after the 48-hour notification period

4. Exchanges

If your item is defective or damaged, we will offer an exchange or replacement at no additional cost. Please email us with photos and order details to start the process.

5. Shipping for Returns

• The customer is responsible for return shipping costs unless the return is due to our error or a defective item.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

6. How to Initiate a Return or Refund

Please contact us within 48 hours of receiving your item.